Support
At Bitguruz Casino, help is only a click away. We offer live chat and email support so you can get answers quickly, and our team is trained to handle account questions, deposit and withdrawal issues, game inquiries, and everything in between. Reach out anytime — we’re here to make your experience smooth and secure.
How to reach us — live chat and email
Use live chat for immediate assistance, or send a message to support@bitguruz.com when you need a detailed reply. Live chat connects you directly to an agent inside the casino lobby for real-time troubleshooting, while email is ideal for sending screenshots or following up on complex matters.
Typical response times so you know what to expect
- Live chat: immediate to a few minutes for most requests.
- Email: usually answered within 24 hours, often faster during business hours. If you have an urgent payment issue or account lockout, start with live chat for the fastest resolution.
Quick answers in our FAQ and help center
Before contacting support, check our FAQ for instant solutions to common questions about deposits, withdrawals, bonus terms, verification, and account security. If you need step-by-step guidance or can’t find what you’re looking for, our support team will pick up where the FAQ leaves off. For common account and payments topics, visit FAQ.
Knowledgeable agents who treat you like a real person
Our support staff are experienced with account management, cryptocurrency transactions, and gameplay rules across major titles from providers like Evolution Gaming, Pragmatic Play, and Yggdrasil. Agents aim to resolve issues promptly, explain policies clearly, and follow up when a case requires additional checks, such as payment verifications or security reviews.
Friendly, secure help that respects your privacy
When you contact us, expect respectful, confidential handling of personal information and account details. We’ll guide you through secure steps to verify identity, review transactions in cryptocurrencies like Bitcoin and Ethereum, and complete requested actions without unnecessary delays.
If you prefer immediate help, open live chat in the casino lobby. For detailed requests, email support@bitguruz.com and include relevant screenshots or transaction IDs to speed things up. We’re ready to assist, and we appreciate you trusting Bitguruz with your play.