FAQ

To register, provide a valid email, choose a password, and enter required personal details like your name and date of birth. Use accurate information to avoid delays during verification. After registration, confirm your email by clicking the verification link sent to your inbox. If you prefer crypto-only play, ensure your wallet address is correct when making deposits. If you don’t receive the confirmation email, check your spam folder or contact support at support@bitguruz.com.

Bitguruz supports cryptocurrencies and major cards. Available crypto options include Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Tether (USDT), and Tron (TRX). Visa and MasterCard are accepted for fiat deposits. Supported currencies include USD, CAD, EUR, GBP, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether. Processing times depend on the method: crypto deposits are often near-instant once confirmations are reached, while card deposits may post immediately or take a short processing window. Always check the cashier for method-specific limits and fees.

Open the cashier, pick a payment method, enter the amount, and follow on-screen prompts. For card payments, you’ll enter card details and complete any required verification. For crypto, copy the deposit address or scan a QR code, then send funds from your wallet. Minimums vary by method and promotion — for example, some bonuses require a minimum deposit (the welcome offer typically requires a minimum deposit, so review its full terms). If a deposit doesn’t appear, confirm the transaction on the blockchain for crypto or contact support with your receipt for card payments.

Withdrawals require you to open the cashier and request a payout to a previously verified method. For security, most first withdrawals must go to the same payment method used for deposits where possible. Crypto withdrawals typically process faster than fiat and depend on blockchain confirmations. Card and bank withdrawals can take several business days, depending on banking partners. Always complete KYC (verification) before requesting a withdrawal to avoid delays. If a withdrawal is pending longer than expected, contact support and include transaction IDs or screenshots.

Wagering requirements tell you how many times you must wager bonus funds or bonus-generated winnings before you can withdraw them. These requirements vary by promotion and can differ for bonus money versus free-spin winnings. Read the bonus terms carefully: they usually list the wagering multiplier (for example, "30x"), eligible games, maximum bet limits while wagering, and any contribution weights (slots often count 100%, while table games may count less). If you’re unsure, check the specific bonus terms on the promotion page or ask support for clarification.

No-deposit bonuses and promo codes can be offered from time to time, but availability changes frequently. When a no-deposit bonus is active, it will be listed in promotions along with any code, wagering requirements, and eligibility rules. Always check the bonus terms for verification requirements and game restrictions before claiming. If you don’t see a current no-deposit offer, sign up for promotional emails or follow Bitguruz social channels for announcements.

Bitguruz promotes a "300% + 300 Free Spins" welcome package. The welcome offer typically requires a minimum qualifying deposit (check the promotion page for the exact amount and any caps). Bonus terms will detail wagering requirements, game contribution rates, and how free spins are awarded and valued. To benefit, follow the promotion’s claim instructions when depositing. Remember that bonus funds are subject to terms, so review those rules to know how to convert bonus play into withdrawable balance.

Bitguruz features a library that includes slots, live dealer titles, table games, and specialty games. Providers listed on the platform include Evolution Gaming, Pragmatic Play, Yggdrasil, Quickspin, NoLimit City, Hacksaw Gaming, BGaming (Softswiss), PG Soft, Thunderkick, KA Gaming, Netgame, and 3 Oaks. Game availability may vary by jurisdiction and device. Use filters in the game lobby to find provider-specific titles or popular categories like jackpots, new releases, and live dealer tables.

Yes. Bitguruz is designed to work on a wide range of mobile devices through a responsive website interface. Access the casino with most modern mobile browsers for the full experience without downloading extra software. Some games may run better on certain browsers or devices; if you prefer an app-like experience and one is available for your device, follow the site’s instructions to install it. If a game doesn’t load, try updating your browser, enabling JavaScript, or clearing cache and cookies.

KYC verification confirms your identity to protect your account and comply with regulations. Typical requests include a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement dated within a specified period), and proof of payment method for card or bank withdrawals. Upload clear, unaltered documents through the secure verification page. Processing times vary; providing complete, readable documents speeds approval. You may be asked for additional documents if the initial set doesn’t meet verification standards.

Bitguruz uses industry-standard encryption to secure data and transactions, and implements account security measures to protect funds and personal information. Use a strong, unique password, enable any offered security features, and keep your email and financial details private. For crypto users, always verify wallet addresses before sending funds. Review the casino’s Privacy Policy and Terms of Service (found in the site footer) for details about data handling and security practices. If you suspect unauthorized activity, contact support immediately.

Support is available via Live Chat for quick assistance and by email at support@bitguruz.com for detailed requests. When contacting support, provide your account details, a clear description of the issue, and any relevant screenshots or transaction IDs to speed resolution. For account or payout questions, verify your identity as requested. Support can guide you through deposits, withdrawals, verification, promotions, or technical troubleshooting.